Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Items must be in brand new, unworn, and unwashed condition.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on the printer's part are covered at Carolina Breweries Club's expense.
If you, the Customer, notice an issue on the products or any other error on the order, please contact Carolina Breweries Club immediately, provide evidence of said issue(s), and we will complete a problem report.
Wrong Address - If you, the Customer, provide an address that is considered insufficient by the courier, the shipment will be returned to our print facility. You will be liable for re-shipment costs, once we have confirmed an updated address with you (if and as applicable). Any unclaimed merchandise, after 30 days of being notified, will be donated.
Returns by Customer - Contact Carolina Breweries Club prior to returning any products. Because these are unique, custom-made, print-on-demand products, we will not refund orders due to buyer’s remorse. Returns for defective products, as well as size exchanges, are offered. For any other situation, a refund is not possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Carolina Breweries Club reserves rights to refuse returns at its sole discretion.
This Return Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please contact Carolina Breweries Club.